Big Sarge Printing — Return & Refund Policy

Last Updated: November 4, 2026

At Big Sarge Printing, we take pride in producing high-quality, 3D-printed products. We're a family-owned business based in Texas, and customer satisfaction is important to us.

Returns — 14-Day Policy

We accept returns on eligible standard, non-personalized products within 14 days of delivery.

To qualify for a return:

• The item must be unused, uninstalled, and in its original condition.

• All included hardware, accessories, and components must be returned.

• The return must be requested within 14 days of delivery.

• Proof of purchase or an order number is required.

Customers are responsible for return shipping costs on change-of-mind returns. Original shipping charges, if separately paid, are generally nonrefundable unless required by law.

Please contact us at bigsargeprinting@gmail.com before returning any product. Unauthorized returns may not be accepted.

Custom & Personalized Products

Custom-made and personalized products are final sale once production has begun, except in cases involving defects, incorrect items, or other circumstances required by applicable law.

This includes products featuring personalized names, lettering, logos, custom colors or color combinations specifically produced for an order, and customer-requested modifications.

Orders for custom products may be canceled before production begins.

Damaged, Defective, or Incorrect Products

We stand behind the quality of our products.

If your order arrives damaged, defective, or incorrect, please contact us at bigsargeprinting@gmail.com as soon as possible, preferably within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs showing the problem

After reviewing the issue, we may offer a replacement, repair, or refund, as appropriate.

Big Sarge Printing will cover reasonable return shipping costs for confirmed defective or incorrect products when a return is required.

The suggested 7-day reporting period does not limit your rights under applicable law.

3D-Printed Product Characteristics

Our products are manufactured using additive manufacturing technology.

Minor layer lines, subtle surface textures, and small cosmetic variations are normal characteristics of 3D printing and do not automatically constitute manufacturing defects.

However, products should arrive functional, structurally sound, and consistent with their advertised description.

Exchanges

Exchanges may be available for eligible unused and uninstalled standard products.

Customers are responsible for applicable shipping costs when exchanging products due to personal preference, such as selecting a different color.

Please contact us before sending an item back.

Order Cancellations

Standard product orders may be canceled before shipment, provided they have not already entered a stage of production that prevents cancellation.

Custom and personalized orders may be canceled before production begins.

Once production begins on a custom order, cancellation requests may be declined, subject to applicable law.

Refund Processing

Once an authorized return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method, generally within 10 business days after approval.

Your financial institution may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us.

Contact Information

Big Sarge Printing

Email: bigsargeprinting@gmail.com

For returns, exchanges, damaged items, or order-related concerns, please contact us before shipping anything back.

Nothing in this policy limits or excludes rights or remedies provided under applicable consumer protection laws.